Have questions? Get in touch with an Contact an Energy Coach at 1 (844) 881.9790 or email

If you are having issues with your online rebate application form, all application assistance is provided by the Home Renovation Rebate & EfficiencyBC Program directly. EfficiencyBC energy coaches provide technical assistance related to improving the efficiency of your home and do not have access to the file submission data, system performance, or other technical aspects of the online application.

For known issues and fixes, please find suggestions below. If these fixes do not work, contact technical assistance at the rebate program for more in-depth aid in solving the issue.

Known issues and suggested work-arounds:

  • PDF file will not upload – Upload a .jpeg file of the supporting document instead
  • No confirmation upon application submission – call Home Renovation Rebate and EfficiencyBC Program directly
  • Very long loading times once application is submitted – call Home Renovation Rebate and EfficiencyBC Program directly

To contact the Home Renovation Rebate and EfficiencyBC Program for technical assistance, call 1.877.338.3347 Monday to Friday, 9am to 5pm, or email homerebates@bchydro.com.

Get solutions for common problems & learn about energy efficient upgrades.